Terms And Conditions

TERMS & CONDITIONS

Welcome to Undergang

These terms and conditions outline the rules and regulations for the use of the Undergang website.

By accessing this website we assume you accept these terms and conditions in full. Do not continue to use the Undergang website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice, and any or all Agreements: “Client”, “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. “The Company”, “Ourselves”, “We”, “Our” and “Us”, refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance, and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration or any other means, for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services/products, in accordance with and subject to, prevailing law of the United States. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Payments & Orders

Payment methods:

    Shopify Payments

    We are pleased to offer Shopify Payments as a payment option for our customers. Shopify Payments is a secure and easy-to-use payment gateway that allows you to accept payments from customers using a variety of payment methods, including credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.

    By choosing Shopify Payments, you can enjoy fast and reliable payment processing, with funds deposited directly into your bank account within a few business days. You can also view your transaction history and manage your payouts directly from your Shopify account.

    Please note that your use of Shopify Payments to pay for your purchases is subject to Shopify's terms and conditions and privacy policy, which you should review before using the service. Shopify Payments is powered by Stripe, a leading online payment processor, and is fully PCI compliant to help ensure the security of customer data."

    In terms of the services that Shopify Payments offers, here are some of the key features and benefits:

    • Accept multiple payment methods: Shopify Payments allows you to accept payments from customers using a variety of payment methods, including credit cards, debit cards, and digital wallets like Apple Pay and Google Pay.
    • Fast and reliable processing: With Shopify Payments, you can enjoy fast and reliable payment processing, with funds deposited directly into your bank account within a few business days.
    • Transparent pricing: Shopify Payments offers transparent pricing with no hidden fees, so you always know what you're paying for each transaction.
    • PCI compliance: Shopify Payments is fully PCI compliant, which means it meets strict security standards to help protect against fraud and ensure the security of customer data.
    • Customer service: Shopify provides customer support via phone, email, and chat, and has a customer service team available 24/7 to assist with any questions or issues.

    PayPal

    PayPal is a secure and easy-to-use online payment service that allows you to accept payments from customers using a variety of payment methods, including credit cards, debit cards, and PayPal account balances.

    By choosing PayPal, you can enjoy fast and reliable payment processing, with funds deposited directly into your PayPal account. You can also view your transaction history and manage your payouts directly from your PayPal account.

    Please note that your use of PayPal to pay for your purchases is subject to PayPal's terms and conditions and privacy policy, which you should review before using the service. PayPal is widely accepted around the world and has become a popular payment option for individuals and businesses alike."

    In terms of the services that PayPal offers, here are some of the key features and benefits:

    • Multiple payment methods: PayPal allows you to accept payments from customers using a variety of payment methods, including credit cards, debit cards, and PayPal account balances.
    • Fast and reliable processing: With PayPal, you can enjoy fast and reliable payment processing, with funds deposited directly into your PayPal account.
    • Wide acceptance: PayPal is widely accepted around the world and has become a popular payment option for individuals and businesses alike.
    • Secure transactions: PayPal uses advanced security measures to help protect against fraud and keep customer information safe.
    • Customer service: PayPal provides customer support via phone, email, and chat, and has a customer service team available 24/7 to assist with any questions or issues.

    Confirmation

    A purchase agreement is concluded only when we confirmed your order and you received the order confirmation from us by e–mail.
    If you haven´t received an order or shipping confirmation, please check your spam filter or contact us at Undergangsupport@gmail.com

    Canceling the order

    If you are fast and we haven’t shipped it yet we might be able to help you. Please send us an email or give us a call as soon as possible.

    Currency

    You can always change the currency in the upper right corner. Choose between , American Dollars(USD), Australian Dollars(AUD), United Kingdom Pound(GBP), Euro(EURO), and many more currencies.

    Reviews

    At Undergang, we value the opinions of our customers and encourage them to leave honest and constructive reviews. However, to maintain the integrity of our review system, we reserve the right to not publish reviews submitted from email addresses that do not exist in our database or are not associated with any orders. This helps us ensure that all reviews are legitimate and provide valuable feedback for other customers.

    Shipping

    We ship Worldwide from the United States.

    All orders will receive a confirmation email when the order is placed and another email when their order has been dispatched. Please allow 3 working days for all orders to process. All orders will be shipped out on normal weekdays, Monday to Friday.

    Please ensure you enter your correct and complete delivery address when placing an order as we cannot be responsible for orders that go missing due to incorrect delivery details. For all shipping please include your contact phone number so that the courier may contact you if there are any problems with delivery. If you do not receive a shipping confirmation email within 4 working days, please contact customer service. Thank you.

     

    Shipping within United States

    Delivery estimate is 1-3 working days from dispatch. 

    Shipping World Wide

    We deliver to all corners of the world. Delivery estimate is 1-5 working days from dispatch depending on what shipping service you choose. 

    You will receive a confirmation e-mail from us when your order is shipped. Once reaching your country, it may take additional days for the package to be passed through customs. This additional time varies with each country outside the EU countries.

     

    Taxes

    All international customers are responsible for customs import taxes and duties within their own country. We will include an invoice with each parcel stating the full amount of each package.

    Ordering Custom Made Clothing and Gear

    Ordering custom clothing and gear is easy, but it's important to understand our shipping policies. When you order custom items such as muay thai shorts, MMA shorts, boxing gloves, or any other custom product, they will be shipped directly from our factory located outside the European Union (EU).

    If you're an EU customer, please be aware that you will be responsible for paying import taxes and duties upon delivery. Customers outside the EU will also be responsible for paying taxes and duties, as is typical when ordering from international companies.

    Keep in mind that all international customers are responsible for paying customs import taxes and duties within their own country.

    To help you with this process, we will include an invoice with each parcel, stating the full amount of the package.

    EXCHANGES

    FREE EXCHANGES

    Here at Undergang, we want all our customers to be pleased with all of their orders.
    We know that not every purchase will fit and exchanges are sometimes needed. Because of this, we offer no-hassle easy exchanges.

    Exchange

    We offer free exchanges at Undergang. If you want to exchange for another size or a new product, we will provide you a free return label that you can print out and send back the product you want to exchange.
    Once we have received your return we will immediately send you the new size or product you want to exchange to. We cannot guarantee the item you would like will still be available when the return reaches our department. If the size or product is not available, you will then be issued store credit for the returned item which you may use to purchase a new product.

    If you prefer, you can also choose store credit or exchange the item for another product of similar value. We take care of all shipping costs associated with the exchange, including the cost of the return label to us and the new shipping to you, this can be costly, but we want to provide you with the best service possible, so you can shop with peace of mind knowing that your satisfaction is our top priority.

    Put a note inside the package of your order number and full name, and what products and sizes you would like to exchange, so we can easily find your order and make a smooth exchange.

    To get the free return label, you need to contact us at undergangsupport@gmail.com and tell us your order number and what product you want to exchange.

    RETURNS

    Return Policy:

    You will be responsible for all return shipping charges.

    We understand that sometimes things don't work out as planned. If you wish to return your order, you are responsible for sending it back to us.

    Please contact us for any assistance with returns or exchanges, and we will do our best to ensure a smooth process for you. We want to ensure your satisfaction and strive to provide the best customer service possible.

    Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

    The goods must have been unused and are in new condition All products must be returned to us in their original, unworn, unwashed, & smoke/smell-free condition.
    All products must be returned in their original condition with packaging and tags included.
    Please note that international customs duties and sales taxes are not refundable.

    No return

    - Sale items are all final sale & cannot be returned.
    - Limited Edition items cannot be returned.
    - Due to hygiene reasons, we do not accept returns on groin guards, mouthguards, ankle guards, and other hygienic products, even if they are new.
    - We do not accept returns on gift cards.
    - We do not accept exchange or return on custom-made designed products.
    - Original shipping fees are non-refundable & return shipping is the responsibility of the customer.

    Email customer service for questions regarding specific measures.

    Refunds

    You can always feel safe when buying from Undergang. All items received for return within 30 days will be completely refunded. If an item is received between 30-45 days, it will be returned as store credit. Your refund is first processed when the product reaches our warehouse. It usually takes 3-4 days after we receive the items depending on your bank.

    We recommend the use of an insured parcel service for international returns.
    Please retain the proof of postage as we cannot issue refunds for items we do not receive.
    Undergang does not cover the cost of the shipping cost for returning items.

    Damaged/Defective Goods

    All of our products are carefully checked before they are packaged. If an item is received damaged or defective, customer service needs to be notified within 3 days for an order replacement of a new product. Notification past the 3-day return window will not be eligible for a refund or replacement.

    Reclamation

    We guarantee that the products you have ordered are in good shape when you receive them. If you receive a broken or wrong product, please contact customer service as soon as possible.

    Faulty/Incorrect Goods

    We aim to send you the correct order every time, however, we are all human and mistakes are inevitable. If for any reason your items are faulty or incorrect, please get in touch immediately via email. We allow 30 days from purchase to refund/exchange a faulty item. We always bare the cost of shipping if you receive the wrong or faulty product/s. Always keep proof of your return until we receive your package.

    Return Instructions:

    We highly recommend using a trackable return method. Once we receive your package, your return will be processed in 2-5 business days. You will receive an email when your return is processed.

    Our customer service is always contactable by e-mail for any questions:
    Undergangsupport@gmail.com

    We reserve the right to cancel a sale in the event stock is sold out or our suppliers are unable to supply an order, and for any price errors that may occur..

    Cookies

    We employ the use of cookies.

    Most the modern day interactive websites use cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.

      Hyperlinking to our Content

      1. The following organizations may link to our Web site without prior written approval:
        • Government agencies;
        • Search engines;
        • News organizations;
        • Online directory distributors when they list us in the directory may link to our Web site in the same manner as they hyperlink to the Web sites of other listed businesses; and
        • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.
      1. These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.
      2. We may consider and approve in our sole discretion other link requests from the following types of organizations:
        • commonly-known consumer and/or business information sources such as Chambers of Commerce, American Automobile Association, AARP and Consumers Union;
        • dot.com community sites;
        • associations or other groups representing charities, including charity giving sites,
        • online directory distributors;
        • internet portals;
        • accounting, law and consulting firms whose primary clients are businesses; and
        • educational institutions and trade associations.

      We will approve link requests from these organizations if we determine that: (a) the link would not reflect unfavorably on us or our accredited businesses (for example, trade associations or other organizations representing inherently suspect types of business, such as work-at-home opportunities, shall not be allowed to link); (b)the organization does not have an unsatisfactory record with us; (c) the benefit to us from the visibility associated with the hyperlink outweighs the absence of Undergang; and (d) where the link is in the context of general resource information or is otherwise consistent with editorial content in a newsletter or similar product furthering the mission of the organization.

      These organizations may link to our home page, to publications or to other Web site information so long as the link: (a) is not in any way misleading; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and it products or services; and (c) fits within the context of the linking party’s site.

      If you are among the organizations listed in paragraph 2 above and are interested in linking to our website, you must notify us by sending an e-mail to Undergangsupport@gmail.com Please include your name, your organization name, contact information (such as a phone number and/or e-mail address) as well as the URL of your site, a list of any URLs from which you intend to link to our Web site, and a list of the URL(s) on our site to which you would like to link. Allow 2-3 weeks for a response.

      Approved organizations may hyperlink to our Web site as follows:

      • By use of our corporate name; or
      • By use of the uniform resource locator (Web address) being linked to; or
      • By use of any other description of our Web site or material being linked to that makes sense within the context and format of content on the linking party’s site.

      Iframes

      Without prior approval and express written permission, you may not create frames around our Web pages or use other techniques that alter in any way the visual presentation or appearance of our Web site.

      Content Liability

      We shall have no responsibility or liability for any content appearing on your Web site. You agree to indemnify and defend us against all claims arising out of or based upon your Website. No link(s) may appear on any page on your Web site or within any context containing content or materials that may be interpreted as libelous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

      Reservation of Rights

      We reserve the right at any time and in its sole discretion to request that you remove all links or any particular link to our Web site. You agree to immediately remove all links to our Web site upon such request. We also reserve the right to amend these terms and conditions and its linking policy at any time. By continuing to link to our Web site, you agree to be bound to and abide by these linking terms and conditions.

      Removal of links from our website

      If you find any link on our Web site or any linked web site objectionable for any reason, you may contact us about this. We will consider requests to remove links but will have no obligation to do so or to respond directly to you.

      Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up to date.

      Disclaimer

      To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill). Nothing in this disclaimer will:

      1. limit or exclude our or your liability for death or personal injury resulting from negligence;
      2. limit or exclude our or your liability for fraud or fraudulent misrepresentation;
      3. limit any of our or your liabilities in any way that is not permitted under applicable law; or
      4. exclude any of our or your liabilities that may not be excluded under applicable law.

      The limitations and exclusions of liability set out in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer or in relation to the subject matter of this disclaimer, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty.

      To the extent that the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

      MUAY THAI SHORTS (CM)

      RASHGUARDS (CM)